Refund and Cancellation policy

Cancellation by Muddie Trails:

• Muddie Trails may decide to cancel the event if there are less than 8 travelers signed up for the trip/trek.
• What if we don’t get the minimum number of people for the trip?
  We have 2 options in this case:
  » Option 1: Complete refund.
  » Option 2: Switch to any other trip of the same weekend or future weekends. The difference amount will be collected from you or paid back according to the new trip cost.

Cancellation by the traveler(s):

• The Organizers have to be informed 48 hours before the event start time if you wish to cancel/postpone your event.
• In this case, the refund would be processed as per the Refund Policy mentioned below.
• Alternatively, you may postpone your ticket to the future event 48 hours before the event start time. (Allowed once per booking)
• No postponing your ticket to future events and no refund within 48 hours of the event start time.
• You may provide a replacement from your end (your friend, colleague, or any other) in case you cannot make it to the event because of unforeseen circumstances. This way you can save your hard-earned money.

Refund policy for weekend trips:

• 80% refund if you inform about your cancellation before 48 hours of the event start time.
• For events that involve point-to-point bus/train booking, only a 50% refund shall be done if you inform about your cancellation before 48 hours of the event start time.
• No refund/postponing is allowed within 48 hours of the event start time whatever is the reason (Health, Accident, Covid, Family crisis, Office issue, or anything else).
• No refund/postponing is allowed for partial payment – booking fee – which is done to book your slot.
• No refund during/after the event.

Cancellation due to external factors

Muddie Trails may have to cancel the event in case of external factors that are beyond our control like Natural Disasters, Extreme Weather Conditions, Red Alerts, Political Disturbances, Bandh/Curfews, Local Issues, Road Blocks, Train cancellations, Covid-19 or any other disease outbreaks etc.

In these scenarios:

• No Refund is allowed.
• 100% trip amount can be used for any other new trip of the same weekend or future weekends. The difference amount will be collected from you or paid back according to the new trip cost.
• Once you confirm your participation on the new trip, all the above Cancellation policies will apply for the same.

Refund policy for long trips (Himalayas, North East, Any other 5+ days trips):

• 80% refund of the full amount if a cancellation request is sent 30 days before the trip/trek.
• 50% refund of the full amount if a cancellation request is sent between 30 to 15 days before the trek.
• No refund within 15 days, during or after the trip whatever be the reason (Health, Accident, Covid, Family crisis, Office issue, or anything else).
• No refund if you were not allowed to join the trip while boarding due to COVID symptoms.
• No refund during/after the event.
• Registration fee or partial payment which is done to book your slot is non-refundable.

Refund Policy related to COVID

• No refund if you drop out because of COVID.
• No refund if you are not allowed to join the trip while boarding due to COVID symptoms. Refer to this COVID blog for details.
• No refund if the event is cancelled/postponed because of COVID-induced lockdown/restrictions imposed by the government. In this case, your trip amount shall be used as credit for future trips.