Terms and Conditions for Private/Customized Trips

Terms & Conditions of Muddie Trails:

• The itinerary of the event is fixed. No special requests to change itinerary/schedule shall be entertained.
• Guests are expected to respect and follow the instructions of both the Driver and the Operations Manager to ensure a safe, timely, and smooth execution of the planned itinerary.
• Each guest is responsible for their own safety and well-being throughout the trip. We strongly advise against engaging in any illegal, irresponsible, or careless behavior that could potentially cause harm to themselves, fellow travelers, or local communities.
• Consumption of alcohol and smoking is strictly prohibited during the journey and all outdoor activities. Guests may indulge in alcohol/smoking moderately and responsibly at the stay during night hours, ensuring it does not disturb others or affect the trip experience.
• The use of foul or abusive language, issuing threats, or engaging in any form of physical assault is strictly prohibited. Such behavior may lead to immediate action, including the possibility of filing a formal complaint with local Police Station.
• Unexpected situations like bad weather, landslides, wildlife activity, traffic delays, or sudden site closures by authorities may impact the planned itinerary. In most cases, if time permits, our Operations Manager will suggest alternate options. However, in some cases, no alternatives may be available. No refunds will be provided in such scenarios, as these are beyond our control.
• All travel and accommodation arrangements are non-AC by default across our Private trips. The specific differences between Standard and Deluxe packages are clearly outlined in the Stay section of each event.
• All guests are required to digitally sign a liability waiver provided by the Operations Manager prior to the trip, along with uploading any necessary ID proofs required for permits. This waiver releases Muddie Trails from any legal responsibility in the event of unforeseen circumstances such as injury, loss, theft, or death during the course of the trip.

Cancellation and Refund Policy:

Cancellation by Guests

• 80% refund if a cancellation request is sent 30 days before the trip start date.
• 50% refund if a cancellation request is sent between 30 to 15 days before the trip start date.
• An email has to be sent to muddietrails@gmail.com to raise a cancellation request.
• No refund within 15 days of the event start time whatever is the reason (Health, COVID, Accident, Family crisis, Office issue, or anything else).
• No refund during/after the event.
• No refund on the partial payment (advance) done to block your seat for the trip.

Cancellation due to external factors

If the event has to be cancelled due to external factors that are beyond our control like – Natural Disasters, Extreme Weather Conditions, Red Alerts, Political Disturbances, War, Bandh/Curfews, Local Issues, Covid-19 or any other disease outbreaks etc..

In such scenarios:

• No Refund is applicable.
• 100% trip amount can be used for future dates.

Disclaimer: All terms and conditions are subject to change at any time without notice.