Cancellation by Traveler
- 50% refund shall be done if you inform us about your cancellation before 48 hours of the event start time. An email has to be sent to firstname.lastname@example.org to raise a cancellation request.
- No refund/postponing is allowed within 48 hours of the event start time whatever is the reason (Health, Accident, Covid, Family crisis, Office issue, or anything else).
- No refund/postponing is allowed for partial payment – booking fee – which is done to book your slot.
- No refund during/after the event.
Cancellation by Muddie Trails
Muddie Trails may decide to cancel the event if there are less than 8 travelers signed up for the trip/trek.
What if we don’t get the minimum number of people for the trip?
We have 2 options in this case:
Option 1: Complete refund.
Option 2: Switch to any other trip of the same weekend or future weekends. The difference amount will be collected from you or paid back according to the new trip cost.
Cancellation due to external factors
Muddie Trails may have to cancel the event in case of external factors that are beyond our control like Natural Disasters, Extreme Weather Conditions, Red Alerts, Political Disturbances, Bandh/Curfews, Local Issues, Road Blocks, Train cancellations, Covid-19 or any other disease outbreaks etc.
In these scenarios:
- No Refund is allowed.
- 100% trip amount can be used for any other new trip of the same weekend or future weekends. The difference amount will be collected from you or paid back according to the new trip cost.
- Once you confirm your participation on the new trip, all the above Cancellation policies will apply for the same.